Philosophy-Value Proposition

 

 

In this day and age of friction and volatility, Collision Repair Specialists seeks to separate itself from the controversial and problematic issues that have existed between “body shops” and the automotive claims departments and personnel.

 

Collision Repair Specialists strives to be a customer responsive collision repair facility.  We focus primarily on the needs of the customer while keeping an eye  on the costs involved with an automotive claim.  We want to be known as the value provider, not the low cost provider.

 

Our long-term goal is to change the attitude that each party brings to the complete collision repair process.  While in the past the common view of a “body shop” is one of mis-trust, deceit, fraud and combativeness, it is Collision Repair Specialists desire to create a standard of excellence that associates the name “Collision Repair Specialists” with trusted, quality, efficient, customer friendly repairs.

 

Collision Repair Specialists focus will be on repairing collision damaged vehicles as quickly as possible and billing only for parts and services that are necessary to return the vehicle to pre-accident condition.  Documentation shows that Collision Repair Specialists excels at repairing vehicles faster than our competition while providing excellent customer service.

 

Consequently, Collision Repair Specialists does not see developing a voluntary relationship as a point-in-time event.  Our facility and personnel believes that an insurance company that wants to work closely with us in the repair of collision damaged vehicles should be involved with us on an ongoing basis.

 

With this philosophy/value proposition in mind, Collision Repair Specialists invites you to call, come and see us, tour our facility, or any other avenue of communication you wish.
Text Box: Benefits of our Philosophy/Value Proposition to the Insurance Company Customer retention through service and quality, not price reduction. Less risk of customer loss because of poor facility image or lack of professionalism. Professional handling of shared customer, honest appraisals of damage. Quality control during the entire process, quick response to concerns and first class repairs. A calming effect of the entire repair and accident experience from the customer’s point of view. Priority treatment of the customer during the entire repair experience and after. Centrally located for customer convenience. Reduced costs from a business standpoint. More timely repairs, resulting in reduced rental costs, elimination of delays due to mistrust. Ability to market us as an increased value to your customers, which results in increased sales and value distinction of the value of policy. An informal partnership with a facility that has a vested interest in the satisfaction of our “shared customer.” Ability to market this relationship directly to our “shared customer,” essentially shaping the “shared customers” expectations before any needs arise. Text Box: Benefits of our Philosophy/Value Proposition to the Customer 1. Our technicians and facility have achieved I-CAR Gold Class status and 4. No need to worry about getting three estimates or face any other necessary delays ASE BLUE SEAL certification. during the repair process. 2. Hassle free repair experience. 5. Nationwide Lifetime Warranty available at any ASAP-Automotive Service 3. Exceptional time saver during your experience, thereby reducing stress, Association Professional’s facility or DuPont AOQ facility. worry & increasing your level of trust. 6. Improved perception of the collision repair industry, allowing you to see the difference and value when selecting us to repair your vehicle.